Call answering for small clinics
Every missed call, answered.
You're with a patient and the phone rings. Keel Co picks up, takes a clear message and texts you the details within a minute.
Built for physios, podiatrists, chiros and massage therapists.
Keel CoCall summary
Margaret Hill (0412 345 678)
New patient. Heel pain for 3 weeks, wants an appointment Thursday or Friday morning.
Received 52 seconds after the call ended
How it works
You keep your clinic number. Nothing changes for your patients.
Calls you miss come to us
Your phone forwards unanswered calls to your Keel Co line. It takes two minutes to switch on, and you can turn it off any time.
A friendly receptionist answers
It greets callers with your clinic's name, answers simple questions from the details you give us and takes a message.
You get the details straight away
A text and an email land a minute after the call: who called, their number, what they need and anything urgent.
What it does, and what it never does
It's a careful message-taker, not a clinician. That's the point.
Handles
- Opening hours, location and parking
- Referrals, health funds and first-visit questions you've approved
- New patient enquiries and booking requests
- Reading back names and numbers so they're right
- Flagging urgent calls for a fast call-back
Never does
- Give clinical or treatment advice
- Quote prices or gap fees you haven't approved
- Confirm appointment times on your behalf
- Guess. If it doesn't know, it takes a message
- Keep someone in an emergency on the line. It tells them to call 000
Call the demo line
It's set up as a sample physio clinic. Ring it, ask a question and leave a message, just like a patient would.
Try it free for two weeks
We set everything up from a short form. No phone calls needed, no contract, and you can switch it off any time.
Do I need a new phone number?
No. Your clinic keeps its number. You turn on call forwarding so that calls you don't answer go to your Keel Co line. See how it's done.
Does it answer every call?
Only the ones you choose. Most clinics forward missed and after-hours calls, so your team still answers when they can.
Will patients know it's not a person?
Yes. It introduces itself as the clinic's virtual assistant. Callers appreciate a quick, friendly answer and a promised call-back more than voicemail.
What happens to patient information?
Call details are used only to deliver your messages and check the service is working well. We never sell them or use them for marketing. Recordings are deleted after 90 days. Read our privacy policy.
What does it cost after the trial?
One flat monthly fee, with no lock-in contract. We'll agree on it with you before the trial ends.
Get in touch
Email us to start a free trial or ask a question. We reply within one business day.
keelco.au@gmail.com